Terms of Service
Welcome to SparkHorizon. By accessing or using our cleaning services, you agree to be bound by these Terms of Service. Please read them carefully. These terms outline the agreement between you, the client, and SparkHorizon regarding the provision of our professional cleaning services. Your continued use of our services indicates your acceptance of these terms. We aim to provide transparent and fair conditions to ensure a smooth and satisfactory experience for all our valued customers.
Service Agreement Details
Our Service Agreement details the fundamental aspects of your engagement with SparkHorizon. It covers everything from how you book our services to payment processing and our cancellation policy. We believe in clear communication and setting proper expectations to avoid any misunderstandings.
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Booking & Scheduling: All services must be booked in advance through our official channels. We strive to accommodate your preferred schedule, but availability may vary. Changes to bookings must be communicated at least 24 hours prior to the scheduled service time.
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Payment Terms: Payment is due upon completion of the service. We accept various payment methods, including credit/debit cards and bank transfers. Late payments may incur additional charges as specified in your service quote.
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Cancellation Policy: Cancellations made less than 24 hours before the scheduled service time may be subject to a cancellation fee. This policy helps us manage our schedule and compensate our cleaning professionals.
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Client Responsibilities: Clients are expected to provide a safe working environment and ensure that valuable or fragile items are secured or removed before our team arrives.
Limitation of Liability
SparkHorizon is committed to providing high-quality cleaning services. However, there are certain limitations to our liability. Please review this section to understand the scope of our responsibility and your rights as a client.
While we take utmost care in performing our services, SparkHorizon shall not be liable for any damages to property or personal injury caused by pre-existing conditions, improper installation, or faulty maintenance of items in your premises. Our liability for any direct damages arising from our services is limited to the cost of the cleaning service provided.
We are not responsible for loss or damage to items that are not explicitly identified to our team as valuable or fragile prior to the service. Furthermore, SparkHorizon will not be held liable for any indirect, incidental, special, or consequential damages, including but not limited to, loss of profits, data, or business interruption, that may arise from the use or inability to use our services.
Clients are advised to secure all valuables, breakable items, and sensitive documents before the cleaning team commences work. Any claims for damage must be reported within 24 hours of the service completion, accompanied by photographic evidence, to allow for a proper assessment.
Privacy and Data Protection
At SparkHorizon, we are committed to protecting your privacy and personal information. This section outlines how we collect, use, and safeguard your data when you use our services. We adhere to strict data protection principles to ensure your information remains confidential and secure.
- Information Collection: We collect personal information such as your name, address, email, and phone number when you book a service. This data is essential for scheduling, communication, and service delivery.
- Use of Information: Your information is primarily used to provide and improve our cleaning services, process payments, and communicate with you about your bookings. We may also use it for internal analytical purposes to enhance our service quality.
- Data Security: We implement robust security measures, including encryption and secure servers, to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
- Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except for trusted third parties who assist us in operating our business, conducting our services, or serving you, provided those parties agree to keep this information confidential.
- Your Rights: You have the right to access, update, or request deletion of your personal data held by us. Please contact us using the details below if you wish to exercise these rights.
For more detailed information on how we handle your data, please refer to our Privacy Policy.
Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where SparkHorizon is registered. Any disputes arising out of or relating to these terms or our services will be resolved through amicable negotiation or, if necessary, through legal channels.
Amicable Resolution
We encourage clients to contact us directly to resolve any concerns or disputes. Our goal is to find a fair and satisfactory solution for all parties involved through open communication.
Legal Proceedings
If an amicable resolution cannot be reached, any legal action or proceeding related to SparkHorizon's services or these terms shall be brought exclusively in the courts of the relevant jurisdiction.
Amendments to Terms of Service
SparkHorizon reserves the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for the latest information on our terms.
Important Update
Last updated: October 26, 2023. We recently revised our cancellation policy to offer more flexibility for our recurring clients. Please check the "Service Agreement" section for details.
Contact Us
If you have any questions or concerns regarding these Terms of Service, please do not hesitate to contact us. Our team is available to provide clarification and assistance.
Address: Not specified
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